competitive advantage customer service training
customer service excellence toronto
cusomer service team


Build your competitive advantage.

Quality of service is a vital part of winning and retaining customers. The Grid Service Excellence seminar empowers frontline employees to deliver the type of outstanding service that builds loyalty — and long-standing, profitable relationships.

Participants develop key skills that help them:

  • Build a strong customer focus and offer service excellence to every customer.
  • Deliver great service from the outset, rather than as a follow-up to complaints.
  • Establish a recovery strategy for the organization.
  • Develop dynamic service-based team support.
  • Apply the appropriate degree of empowerment.
  • Implement service measurement with a view to continuous improvement.

Download the Customer Service Excellence seminar overview in PDF format.

For more details about this and other Grid seminars offered by Robinson, contact us today.


    many views. one vision.    

Home | Maximizing | Learning | Services | ROI | Case Studies | Testimonials | Learning Performance Model | Keys To Successful Organizational Culture Change | Why Change Initiatives Fail
The Leadership Grid | Leadership Development Training Seminars | 360 Degree Feedback |Executive Leadership Training | Team Building Skills | Problem Solving | Sales Management Training | Customer Service Excellence
Robinson Leadership Consulting | Client Relationships | Client List | Next Steps to Leadership Development | Management | Partners
Robinson Organizational Consulting Contact Us

© 2018 Robinson Organizational Consulting, Toronto, Ontario | Canada. All rights reserved
    Internet Marketing by Think Basis Inc.