Change efforts that have a direct, positive impact on the bottom
line have 6 key qualities in common:
1. The effort has strong buy-in at the top.
• Senior leaders support the initiative.
• Executives lead by example through day-to-day behaviours and
2. People are centred around common values.
• They have a clear understanding of where they are in strategic
terms – and where they want to be.
• They have defined an ideal/actual model with clear strategies
for how to close any gaps.
• Every division, team and individual knows their part, and feels
committed to the desired results.
3. Change initiatives are team-driven.
• Team building reinforces individual development and changes culture.
• When a group of people starts functioning more effectively, change
momentum is underway.
4. Skills-based training is provided.
• Employee training ensures concepts and language are understood
by everyone, not just a group in the middle or at the top.
• Inclusion creates support for change by providing skills that
allow people to contribute and “challenge up.”
5. Initiatives are measured.
• Successful change initiatives use clearly defined metrics with
which to gauge degree of success.
6. Management sticks to the plan.
• Successful change initiatives take time; research shows they
take at least three years to fully take root.
Obstacles to success.
Change initiatives, no matter how well-intentioned, can fail without
the right direction and support. Find
out what you need to know
to ensure success.